Our Commitment
This Privacy Policy explains how we handle personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). By engaging our services or using our website, you agree to the practices described in this policy.
Information We Collect
We may collect the following types of personal information:
- Your name, job title and organisation;
- Your email address and other contact details you provide to us;
- Information relevant to the business and consulting services we provide to you;
- Enquiry details submitted through our website forms;
- Billing and invoicing information necessary to provide our services.
We only collect personal information that is reasonably necessary for one or more of our functions or activities, and we do so by lawful and fair means.
How We Use Your Information
We use personal information to:
- Respond to enquiries and provide requested quotes;
- Deliver and administer our professional business and consulting services;
- Communicate with you about your engagement with us;
- Meet our legal, accounting and record-keeping obligations;
- Improve the quality of our services.
We will not sell, rent or trade your personal information to third parties for their marketing purposes.
Disclosure of Personal Information
We may disclose personal information where necessary to service providers who assist us in operating our business (such as cloud hosting, email and accounting providers), or where we are required or authorised by law to do so. Where we engage third-party providers, we take reasonable steps to ensure they handle personal information in accordance with the Australian Privacy Principles.
Data Security
We take reasonable steps to protect personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes appropriate physical, electronic and managerial safeguards. When personal information is no longer required, we take reasonable steps to destroy or de-identify it, subject to legal retention requirements.
Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, out-of-date, incomplete, irrelevant or misleading. To make a request, please contact us using the details below. We will respond within a reasonable period and may require verification of your identity before releasing information.
Cookies and Website Analytics
Our website may use cookies and similar technologies to enhance your browsing experience and understand how the site is used. You can adjust your browser settings to refuse cookies, although some features of the website may not function fully as a result.
Overseas Disclosure
Some of our third-party service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure that any overseas recipient handles your personal information in a manner consistent with the Australian Privacy Principles.
Complaints and Concerns
If you have any concerns about how we handle your personal information, or if you believe we have breached the Australian Privacy Principles, please contact us. We take privacy complaints seriously and will respond promptly and fairly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, and we encourage you to review it periodically.
Contact Us
For any privacy-related enquiries, access requests or complaints, please contact:
Makeway Pty Ltd
ABN 62 703 585 559
Melbourne VIC
Email: ceo@makewayau.online